Privacy Policy

PRIVACY POLICY

Last Modified: October 10, 2021

2541933 Ontario Ltd.  ("we", "us" or "our") doing business as Financially Fulfilled Physio   is a company incorporated pursuant to the laws of Ontario, Canada. Further to our Terms and Conditions of Use (the “Terms”), this Privacy Policy sets out how we collect, store and use personal information and cookies.  Unless otherwise indicated, any capitalized terms in this Privacy Policy have the same meaning attributed to them in our Terms. 

By agreeing to our Terms or by using our Services, you consent to the collection and use of personal information in accordance with this Privacy Policy, which we may update from time to time. 

If you believe that we have not adhered to this Privacy Policy or would like to request an amendment to personal information being held by us, please contact us by e-mail at info@financiallyfulfilledphysio.com. 

PART I: COLLECTION OF PERSONAL INFORMATION

The Personal Information of Other Individuals

To the extent you provide us with, or upload data that includes the personal information of another individual, you represent and warrant that you have that individual’s consent to provide us with their information to use in accordance with this Privacy Policy and our Terms. If you do not have their consent, you agree not to upload or provide us with any such personal information. 

To establish an account with us or use our Services we, or third parties on our behalf, may collect the following personal information:

  • Full name; 

  • Billing address;

  • Email address;

  • Phone number;

  • Survey data and responses to questions we ask you in preparation for our coaching sessions, including your level of education, profession and similar information. 

  • Comments, feedback, reviews and other information you upload or provide us; 

  • IP address;

  • Website statistics and analytics data regarding your use of the Services;

  • Other types of raw data relating to how you interact with the Services, for example, your browser information and session duration; and

  • All other information you provide on our Services or otherwise to us, for example, by email. 

While it is not mandatory for our online courses or coaching sessions, you are able to share your live video feed with us to interact face to face during the course or session. You agree that such courses and video sessions may be recorded for our own internal use. We may also share access to the recording with you for your own educational purposes. We will not sell or share access to recorded videos in which you appear without your express written consent.  

Payment Processing 

We may also collect credit card and payment information from you via a third-party payment processor.  As of the last date this Privacy Policy was updated, we use Stripe, Inc. and their affiliates, with their privacy policy available at https://stripe.com/en-ca/privacy. 

Although we may display their forms on our website, when you provide your payment details on our website, you are providing them to Stripe as the payment processor.  You acknowledge that Stripe may have their own agreements which apply to you. While we will not have access to your entire credit card number, we will be able to bill your credit card and may have access to certain card and payment details such as the name on your card, billing address and card expiration date.  If you have questions regarding our payment processor, please contact us.

PART II: THE USE OF PERSONAL INFORMATION

We do not sell personal information to third-parties. However, we may use personal information to:

  • Facilitate the operation and delivery of the Services, including sharing or providing access to personal information to third-party providers, see below for details;

  • Bill and collect money owed to us;

  • Verify your contact information; 

  • Communicate with you about your account or services and courses we offer;

  • Send or display informational and promotional materials. You may unsubscribe from such communications at any time;

  • Pursue available legal remedies to us and to prosecute or defend a court, arbitration or similar proceeding;

  • To meet legal requirements or seek legal advice from a lawyer in connection with your use of our Services; and

  • To enforce compliance with our Terms and applicable laws, rules and regulations.

PART III: THE DISCLOSURE OF PERSONAL INFORMATION

Sharing Personal Information and Content if Required by Law

We may share personal information and any content collected, uploaded or provided to us if required by law, such as in response to a subpoena, court order or other legal process in any jurisdiction.  If we are required by law to make any disclosure of your personal information or content, we may, but are not obligated to, provide you with written notice of such disclosure. 

Sharing Personal Information with Third-Party Providers

Our suppliers, partners, independent contractors (collectively “Third-Party Providers”) and/or employees, may have access to, or be shared personal information to use in connection with one or more of the purposes for which the information was collected.

Our Third-Party Providers may have access to personal information in providing services to us, or providing you with access to the Services.   We may use a variety of Third-Party Providers in order to host our Services and facilitate their ordinary use, including for example, hosting servers which store personal information.

As of the last revision date of this Privacy Policy, among others, we use the following Third-Party Providers who may have access to, or store your personal information, by virtue of our use of their services:

  • Squarespace, Inc. together with their affiliated entities worldwide to host our website. For more information on their privacy practices please see  https://www.squarespace.com/privacy; 

  • Google LLC together with their affiliated entities worldwide to use Google Meet, a video conferencing and collaboration software used to deliver our online courses and coaching sessions. For more information on their privacy practices please see  https://policies.google.com. ; and

  • Our email and data hosting providers include Google LLC together with their affiliated entities worldwide. For more information on their privacy practices please see  https://policies.google.com. 

We also use the following Third-Party Providers for data analytics in connection with your use of our Services, including: 

  • Google LLC together with their affiliated entities worldwide, in order to use Google Analytics. For details, visit https://analytics.google.com/analytics/web/; and

  • Facebook Pixel, offered by Facebook, Inc. and their affiliated and related entities, which provides us with analytics and insights in to your use of our website. If you are a Facebook user, Facebook Pixel helps us target advertising to you via Facebook, Inc.’s platforms (Facebook and Instagram) based on the various pages you visit on our website. For more information about Facebook Pixel, see https://www.facebook.com/business/learn/facebook-ads-pixel. 

We may update the above list of Third-Party Providers from time-to-time as our website and courses continue to evolve. Third-Party Providers may have their own agreements and privacy policies on the collection and use of personal information which either we or you provide them. 

Your Personal Information May Not Be Stored in Canada

As we may have servers, Third-Party Providers, employees and other parties we share your personal information with in locations both inside and outside of Canada, your personal information may become subject to foreign laws and foreign legal proceedings.

Sharing Personal Information if Our Business, Website or Service is Acquired

We may share personal information with our successors (if our business, our website or  Services are acquired by another legal entity) or any assignee of our assets relating to the website or Services. Disclosure in such circumstances is governed by the Personal Information Protection and Electronic Documents Act, SC 2000, c 5 in Canada.

Disclaimer and Warning About Sharing Personal Information Online

YOU ACKNOWLEDGE THAT WHEN SHARING PERSONAL INFORMATION ONLINE, THERE IS ALWAYS A RISK OF DATA BREACHES, INCLUDING DATA BREACHES IN WHICH THIRD PARTIES UNLAWFULLY ACCESS OUR SYSTEMS, OR THE SYSTEMS OF OUR THIRD-PARTY PROVIDERS, WHICH STORE PERSONAL INFORMATION.

WHILE WE TAKE MEASURES TO PROTECT PERSONAL INFORMATION, YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE, OUR OWNERS, AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AGENTS, THIRD-PARTY PROVIDERS OR LICENSORS BE LIABLE, HOWSOEVER CAUSED, INCLUDING BY WAY OF NEGLIGENCE, FOR THE LOSS OR THEFT OF YOUR PERSONAL INFORMATION OR ANY DAMAGES CAUSED AS A RESULT THEREOF, SO LONG AS WE WERE NOT DIRECTLY AND GROSSLY NEGLIGENT IN THE PROTECTION OF SAID INFORMATION. 

Retention of Your Personal Information

We keep your personal information for as long as it is required for the purpose for which it was collected. There is no single retention period applicable to the various types of personal information collected. Please contact us if you would like to delete any personal information we hold about you following the termination of your account or our Services.

PART IV: Our Use of Cookies

By using our Services, you consent to our use of cookies. This cookies policy explains what cookies are, how we use them and how Third-Party Providers may also use cookies on, or in connection with our Services.

What are Cookies?

Cookies are small text files sent to and automatically downloaded by your web browser (assuming you have cookies enabled) when you visit our Website. A cookie file is stored in your web browser and allows our website and Third-Party Providers we use to recognize you, track your activity across our and other websites and is usually used in conjunction with logging your internet protocol (“IP”) address.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your computer  (in your browser files) or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

Can you block the use of Cookies?

Most web browsers allow you to disable the use of cookies. However, our website or certain components of our website may not operate properly, and you may not be able to access and use our website if you disable cookies. 

Can you delete Cookies once downloaded?

Most web browsers also permit you to delete cookies. This is typically done via your web browser’s settings, which vary depending on which web browser you use. For details on managing cookies settings using: 

How we use Cookies

Our use of cookies is primarily to analyze how you use our Services, for instance which pages you visit most often and where you found our website online. This helps us better understand your user experience and other statistic which we may use to provide a better user experience in future updates to our website.

For example, cookies are used in connection with our use of Google LLC’s Google Analytics. For more information on Google Analytics and how cookies are used by Google Analytics, see Google LLC’s information page at https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.